I have had it happen too many times in my 21 years in business. It usually happens around 4 pm on Friday afternoon. There is a knock on your door and the employee comes in and quits. The sad part is in the past, I never saw it coming. Now, 99% of the time, I do, and I want you to see it as well.
Here are my 3 telltale signs that an employee is getting ready to quit.
- Their performance slides. At one time, they were solid performers. They always made their calls. Customers never complained about their level of service. You could always count on them to deliver that important shipment on time. And then it happens. Their call report is never up to snuff. They start to miss their monthly or quarterly sales numbers. They start to not send important shipments. Your valued clients call you directly (if you lucky enough to actually get the call), and they complain about the level of service they are getting from your employee. When performance slides, it is a direct indication of a problem.
- They start talking smack. You have had it happen. You walked around corner and two people stopped talking. Guess what? They were probably talking about you. How about when you walk up to an employee and they quickly click off what they were looking? Sure, maybe they are on facebook (on company time) or maybe they are submitting their resume to your competitor. When people start to talk poorly about you and your company, it is usually the beginning of the end.
- Their attitude changes. You no longer get the “MORNING BOSS” comment from your employee each day. During meetings they no longer offer comments or suggestions. In short, they start to get really quiet. When their attitude changes…something is up.
What to do about it? If you have a real company culture that supports communication, you need to bring them in and simply ask: “something is different…what’s up?” Hopefully they will tell you the truth and you can start to coach them up or start to coach them out. Either way, it should be a wake up call to you to start watching the credentials they have, the information you are providing to them or most of all…the trust that you put into them.
ABOUT THE AUTHOR: Matt Manero is the Founder and President of Commercial Fleet Financing, Inc. (CFF) located in Dallas, TX. CFF is celebrating its 21st year in business and provides financing for commercial fleet vehicles such as box trucks, cargo vans, big rigs, tow trucks, dump trucks and construction equipment. CFF is a 3-time winner of the 2014, 2015 and 2016 Inc. Magazine Top 500/5000 Fastest Growing Private Companies in America. Matt has helped dozens of employees and thousands of small business owners move closer to the money they deserve. He is the author of, “The Grit”, and his forthcoming book, “I NEED MORE MONEY” will be out in 2017. Learn more at www.cffnationwide.com or call 972.247.8447 phone or on all social media platforms via @Matt Manero. www.mattmanero.com